Status update

BPO companies and their customers strive continuously for more and more cost reductions (read more work with less employees, less pay and benefits)

“Customers want beyond 10-15% cost and performance benefits, to which we found the answer in Robotics –non-invasive software technology to quickly increase efficiencies from business processes.”

“BPO 1.0 was about pure offshoring and labor arbitrage based benefits; followed by BPO 2.0 that was about transformation through process harmonization, innovation, and evolving options of business models. BPO 3.0 today is about technology play for improved costs and efficiencies.”

“When we looked around to see what could set us sailing, it was ‘Automation’. Automation isn’t new, it’s been around for a while. But pushing the envelope had the answer to getting right back on the horse.”

“Plonking a robot on the desk and ordering it to do the mundane repetitive tasks that processing advisors carry out would have been ideal…” But, “It’s about doing certain things in sequence in a well-designed manner to make way for robots.”

“A holistic approach to Robotics is required for optimum outcome. It involves 1) a high-end automation platform to reduce human intervention to the maximum extent…”
These are excerpts taken from an article in ciol.com on how to implement automation in BPO industry. What will be the implications for BPO employees and fresh graduates aspiring to join the industry?

To read the full article : When soft robots are at work in the BPOs…

Permanent link to this article: http://new-democrats.com/bpo-automation-cost-reductions-implications-for-employees/

Status update

A new study shows that knowledge of government surveillance causes people to self-censor their dissenting opinions online. The research offers a sobering look at the oft-touted “democratizing” effect of social media and Internet access that bolsters minority opinion.

The study finds that in the wake of widespread knowledge of government surveillance people tend to silence dissenting opinions which are contrary to the commonly accepted views (called “Spiral of Silence”). The participants who shared the “nothing to hide” belief, those who tended to support mass surveillance as necessary for national security, were the most likely to silence their minority opinions.

“The adoption of surveillance techniques, by both the government and private sectors, undermines the Internet’s ability to serve as a neutral platform for honest and open deliberation. It begins to strip away the Internet’s ability to serve as a venue for all voices, instead catering only to the most dominant”

https://www.washingtonpost.com/news/the-switch/wp/2016/03/28/mass-surveillance-silences-minority-opinions-according-to-study/

http://jmq.sagepub.com/content/early/2016/02/25/1077699016630255.full.pdf

https://en.wikipedia.org/wiki/Spiral_of_silence

Permanent link to this article: http://new-democrats.com/mass-surveillance-silences-minority-opinions-study/

Indian IT majors reduce hiring numbers

The Big Five software exporters – TCS, Infosys, Wipro, HCL and Cognizant – together added net 24 per cent fewer employees in 2015 at 77,265. US-listed, Chennai-based Cognizant Technologies down 74.6 per cent from 2014, HCL Technologies down 71 per cent and TCS dip by 6.6 per cent at 26,066. Infosys made a whopping 111.4 …

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Permanent link to this article: http://new-democrats.com/indian-it-majors-reduce-hiring-numbers-3/

Einstein’s Big Idea

History and science behind E=mc2

Permanent link to this article: http://new-democrats.com/einsteins-big-idea/

Scrap performance appraisal !

This entry is part 1 of 2 in the series Scrap Performance Appraisal

WORKERS OF THE WORLD, UNITE! Scrap performance appraisal ! Dear IT friends, We would be confronting this year’s appraisal cycle in the backdrop of massive layoffs by IT giants such as TCS and IBM. After slogging day-and-night for one whole year, we expect pay-hike and promotion as righteous rewards for our efforts. Although we have …

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Permanent link to this article: http://new-democrats.com/scrap-performance-appraisal/

TCS Layoff – NLDF combats

This entry is part 2 of 23 in the series Struggle Against Layoffs

Permanent link to this article: http://new-democrats.com/tcs-layoff-nldf-combats/

TCS Retrenchment

This entry is part 1 of 23 in the series Struggle Against Layoffs

India’s largest IT services provider, Tata Consultancy Services (TCS) has been issuing termination letters to more than 25,000 employees. However, the company says that “workforce optimization is a continuous process which happens throughout the year taking into account employee performance, business needs, and people aspirations. This is nothing out of the ordinary or a special …

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Permanent link to this article: http://new-democrats.com/ndlf-press-release-on-tcs-retrenchment-2/

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